Disclaimer and Consent

All our services and your use of this website are subject to our Privacy Policy and the Terms and Conditions listed below:

1. The LifePsyche staff member you see is your “treating practitioner” responsible for your care, you are “the client” (yourself or the child or adolescent you are organising services for). LifePsyche administration staff are responsible for processing clients’ bookings, billing, and client administration on behalf of your treating psychologist. By signing this agreement, you are agreeing to the provision of services under this arrangement

2. Privacy – LifePsyche takes your privacy seriously. We collect and manage personal and medical information digitally from you and your psychologist or other allied health practitioner (e.g., dietitian), which naturally includes sensitive health information. We collect, use and (where appropriate) store this information, which includes health information, in order to facilitate appointments with psychologists; manage payment, Medicare and insurance claims; and manage records regarding your appointments. We manage your information in accordance with our ethical guidelines. For more about privacy, and who to contact if you have questions or complaints regarding privacy, see our Privacy Policy.

3. Your treating practitioner will not provide information, reports or documentation for medico-legal or family court related purposes unless required to by law, under a subpoena, by a court order, or if requested by you, “the client”.

4. Parenting plans – if there is a parenting plan in place we require the parent or person engaging the treatment to meet all the requirements of the plan, it is not our responsibility to share information with other parents or stakeholders.

5. Information sharing – If you would like the psychologist, dietitian or other allied health professional to share and collect information about your child with your ex-partner/teacher/OT etc, we need written consent from you to approve this sharing of information with each individual. Similarly, if you intend to claim rebates from Medicare or another organisation is paying for the services, then your psychologist must provide summary reports to the referring GP, Paediatrician, Psychiatrist or external agencies regarding your treatment progress in order to be able to give you Medicare rebates and meet the legal obligations of this funding. By agreeing to these terms and conditions you agree to this information sharing policy.

6. New and existing clients. Card details may be taken to facilitate rebates and to facilitate payment of cancellation fees.

7. Cancellation Policy – LifePsyche observes the cancellation policy proposed by the Australian Psychological Society (APS): If you need to cancel or reschedule your appointment, you must give us more than 48-hours’ notice. If you provide between 24 and 48-hours’ notice, and we cannot fill the time allocated for your appointment, you will be charged 50% of the consultation fee. If you give less than 24-hours’ notice, and we cannot fill the time allocated for your appointment, you will be charged 100% of the consultation fee. If you cancel your first session the psychologist will retain any booking deposits that can be used against future session bookings.

9. The session fees for all LifePsyche’s Services are listed in the Fees & Rebates section of the website. Fees vary according to the qualifications and experience of the provider. NOTE: Payment needs to be received before Medicare rebates, and after private health rebates are processed.

10. Medicare rebates – If the client is referred on a Medicare-rebated Mental Health Care Plan by their GP, the rebate will be $129,55 if they are consulting a clinical psychologist, $88.25 if they are consulting a registered psychologist, and $55.10 if the client is referred on a GP Team Management Plan. Once the client reaches their Medicare Safety Net, their rebate will increase to 85% of the full fee. Clients are only eligible for Medicare rebates if they have provided a GP referral letter requesting services and a mental health treatment plan. Medicare rebates are processed after the full session fee has been successfully processed in our NAB online payment system. Medicare pays rebates directly the bank account you have registered with Medicare (NOTE: the bank account you have registered with Medicare may be a different account to the card you provided in our NAB system to pay session fees).

11. Free on-street parking is available at the practice

Policies and Documentation

The information contained in this Web site is for general guidance on matters of interest only. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this site.

The website is not be used as a substitute for consultation with a professional psychologist or other professional health or medical provider. While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, LifePsyche is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

In no event will LifePsyche or its related partnerships or corporations, or the partners, agents, contractors or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Certain links in this site connect to other Web sites maintained by third parties over whom LifePsyche has no control. LifePsyche makes no representations as to the accuracy or any other aspect of information contained in other Web sites.

The pages listed on the LifePsyche website have been developed to help individuals understand the services provided and enhance their well-being to become healthy and happy. As such, you may freely view these pages.

LifePsyche makes this website available free to all users for the sole purposes of providing the educational information on psychology, nutrition and health-related issues and to provide internet access to psychology, nutrition and health-related resources.

All materials on this server and this internet site, including the site’s design, layout, and organization, are owned and copyrighted by LifePsyche and is protected by copyright laws. Only your personal use of such materials is permitted, which means that you may access, download, or print such materials for your personal use and any commercial use of any sort is expressly prohibited. You agree not to change or delete any copyright or proprietary notice from materials downloaded from this site or any site accessible through this site.

Any requests for LifePsyche permission to publish, copy, reproduce, distribute, transfer, or otherwise use any materials contained in the website should be e-mailed to LifePsyche at admin@lifepsyche.com.au

Website Disclaimer: